• privacy policy

privacy policy

Privacy Policy for Huawei Enterprise Support Community

Huawei Technologies Co. Ltd and its affiliates (collectively, “Huawei”, “we”, “us”, and “our”) respect your privacy. Please read the following to learn more about our Privacy Policy (“this Policy”). This Policy applies to Huawei websites, products, and services that display or provide links to this Policy.

This Policy describes how Huawei processes your personal data, but it may not address all possible data processing scenarios. Huawei may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

  1. How We Collect & Use Your Personal Data
  2. Cookies & Similar Technologies
  3. How We Disclose Personal Data
  4. How to Access & Control Your Personal Data
  5. How We Protect Your Personal Data
  6. How We Process Children’s Personal Data
  7. Third-Party Providers and Their Services
  8. International Transfers of Your Personal Data
  9. Updates to This Policy
  10. How to Contact Us
  11. How We Collect & Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating a Huawei account or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect includes name, gender, IP address, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with Huawei, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.

Before using Huawei’s products or services, you may need to provide personal data.  In some cases you may be able to opt not to disclose your personal data to Huawei. However, not providing Huawei with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.

We may use your personal data for the following purposes:

   Creating an account.

   Recording the information about your operation log, which may include the visitor’s IP address, visit date and time, used account, visited community module and the data or search and query entries you provide to the Community.

   In case of your subscriptions in the Community, we will send you the contents that you may be interested in; inviting you to participate in activities, market survey or satisfaction survey organized by the Community; if you don’t want to receive such subscriptions, you can unsubscribe it anytime.

   Collect your contact information after you participate in the activity using your community account and comply with the rewards qualification in order to release the rewards.

   With your consent, we will collect your enterprise name, photos and qualification certificate information for publicity or authentication.

   Sending you important notifications, such as community service updating and other relevant information.

   Providing you with customized user experience and content.

   Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.

   Improving our products and services through internal audits, data analysis, and research.

   Analyzing the efficiency of our business operations and evaluating market share.

   Troubleshooting when you send us error reports.

   Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.

   Ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.

   Complying with and enforcing applicable legal requirements, industry standards and our policies.

Huawei may also collect and use non-personally identifiable information (Non-PII). Non-PII is information that cannot be used to identify a particular individual. For example, Huawei will collect statistical data, such as the numbers of visits to its website. We collect this data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. Huawei may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion.

We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used separately. If personal data is combined with non-PII, it will still be treated as personal data during processing.

Huawei will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:

   Processing your personal data to fulfill the contract when responding to a transaction or service request;

   Processing your personal data with your consent;

   Processing based on the legitimate interests of Huawei or a third party when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. Legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy;

   Processing your personal data as necessary to comply with and fulfill legal obligations.